* Online ticket sales will not begin today.
* We will not be able to begin selling tickets online until we hear from our new online ticket underwriter that we are approved.
* We will continue to offer in person ticket sales until 200 tier two tickets are sold. At that time we will DISCONTINUE ALL IN PERSON TICKET SALES. This will occur soon.
* In person ticket sales are cash only, $85 per ticket, limit 4 per person, must attach name & email address to all ticket purchased.
* We are doing everything we can to ensure our online sales process will be up and running before we shut down in person ticket sales.
* Even if our online ticket system in not available, once we sell 200 tier two tickets, all in person ticket sales will be discontinued and will no longer be available for two reasons:
1- To give our community members who live outside our greater Salt Lake area an opportunity to purchase tickets to Element 11. We will have 300 tier two tickets and 200 tier three tickets still available once we end all in person ticket sales.
2- We do not want our community members volunteering as in person ticket reps to have to work this hard and handle this much cash and responsibility any longer than necessary. All E11 in person ticket reps contact info is included at the end of this update. (Much thanks to all in person ticket reps!)
* As soon as we hear from our underwriter we will announce the new date online ticket sales will begin. We will provide a minimum of a 48hr notice to give everyone a fair opportunity to purchase tickets.
* This is the link to our official ticket policy. If you are buying a ticket to E11 we highly encouraged you to read it).
If you are interested in more details as to why this process is delayed, I’ve included more details for you. If you don’t care, you can stop reading this update now, all the important details about tickets have now been shared with you.
Thank you.
For those that want to know more…
In our attempt to both lower the fees associated with using online ticketing services (this system will only charge a $3 convenience fee per ticket) and to satisfy our need to have fast access to our money we are using a new underwriter and online ticket processor this year.
PayPal, Ticketleap and other more common online ticket processors charge more for their fees and often hold onto money deposited for several weeks and even months after they’ve received the money from tickets purchased (we know because they’ve done this to us). They do this to lower their risk and liability of fraud.
As you all know, after Burning Man last year, we were left with a bank account that was $1,200 in the hole and an with an outstanding debt of an additional $4,600.00. So…
If we wanted to be able to fund E11 this year and offer some art grants we needed to have access to the money we take in from E11 ticket sales in days, not months.
To use a processor that charges our community less in services fees and also allows us access to our money quickly requires us having an underwriter that demands much more stability from our organization than we’ve had. This will be one of the many benefits of our applying for our 501(c)3 Non-Profit Tax status (something we’ve been working on for a year now). And the underwriter requires much more information from us than in the past and research time.
The underwriter is still working on doing a background check on two of our officers, researching the status of our 501(c)3 status and our past banking account and ticket processing history. This is a process we began working on aspects of a year ago and is still taking longer than we anticipated (all the paper work on the 501(c)3 was finally filed and available from the IRS two weeks ago). The underwriter may even still come back to us (again) and ask for more information before all is said and done.
But the benefits of using this type of underwriter and online ticket processor far outweighs using one of the other services that sets up faster but charges much more and will hold onto our money for long periods of time.
This year’s BOD has chosen to take the time and do it right this year, even in the face of a delay. Once this system with this underwriter and processor is in place we will not have to go through this process again and we will be able to serve our community much faster and easier with all online ticketing needs.
Thank you for your understanding.
DeleLama
E11 In Person Ticket Reps & Info:
Cash Only, $85 per ticket, limit 4 per person, must attach name & email address to all ticket purchased.
- All Fire Conclave Performers (including drummers, dancers, fire safety & fuel support team): Gypsy, 801-842-6573 (text first please).
- Layton and North: Tonya Niverson: tee.renee@gmail.com, 801-388-0233 (text first please).
- Utah County: John Mendenhal: 2mendy@gmail.com, 801-310-3557 (text first please).
- Point of the Mountain up to 45th S.: Misty Rae Barnes: wickedlittlemiss@gmail.com, 801-554-1572 (text first please).
- Downtown: Vita B: 801.520.2992 (text first please).
- Downtown and north to Layton: Tom Sobieski 801-597-6337 (text first please).